Ryanair’s app shows why ‘friendly’ error messages suck

Attempting to check-in for a Ryanair flight this morning reminded me why faux-friendly error messages in apps are terrible: Yes, that's incredibly useful. Thanks @Ryanair http://pic.twitter.com/5bg9IEIw9F — Mic Wright. (@brokenbottleboy) May 6, 2015 The dominance of chirpy ‘oh dear’-style messages when something goes wrong with an app or service can probably be traced back to Google, which has popularized the quirky apology. While there’s obviously an argument for making error messages human and understandable, as opposed to a incomprehensible code and some bloodless language, the over-familiar approach often ends up making users even more frustrated. In the case of the Ryanair example,…

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