The problem with designing for smart homes? You don’t have any users

Henrik Holen is the CEO and co-founder of Viva Labs, a next-generation smart home platform for ISPs, cable companies and utilities. Want to make a bazillion dollars? Build a dishwasher that empties itself. These days, it’s easy to mock many of the smart products that appear on the market, but a really good one – one that solves a real problem for consumers – is something that people will beat down your door to get. A smart home that can reduce its carbon footprint and make people feel more secure and more comfortable without demanding too much has the potential...

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