Nate Munger is a Customer Success Advocate at Intercom. This post originally appeared on the Intercom blog. An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a false choice, as Rob Go says in his post about this conflict. They both matter. Recently I had two very positive but very different customer interactions that demonstrated the types of conversation that can help you focus on both. Plenty has been written about “getting out of the building” to talk to users and potential customers. It’s a great way to focus on...
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