Facebook testing enterprise messaging tool aimed at customer service

If you’re doing business via Facebook, a new tool might buy you a bit of time with customers, and provide peace of mind. “Saved Replies” is a new feature Facebook is testing for business pages, where owners can create canned responses for use later on. TechCrunch reports Saved Replies can be found via the messaging interface on Facebook. Businesses are offered sample reply formats based on the type of business they have, but they can also choose to create their own. Saved Replies are found on a side menu in the messaging interface, and can be added to a message…

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