50 thoughts on leading, listening and the power of positivity

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We’ve all been on the receiving line before. The one where the customer service personnel on the other line clearly is not listening to the issue, does not care, is hard to understand, rude, too quiet, TOO LOUD – the list goes on. When serving as an expert customer service representative, you are doing just that. Representing a greater set of values, a mission statement, you are representing what it means to act with care, compassion and conviction. Let the words of great leaders, speakers and thinkers inspire you to give each customer your best. Post them in your office,…

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