Why silence is a startup killer

Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog. Silence can seep throughout an organization, sabotaging motivation, enthusiasm, and comradery. Hard language, harsh reality. If you don’t agree, it’s because you haven’t felt it looming. Silence allows small setbacks to snowball into bigger problems, makes level-headed folks skittish, and causes melancholy and disconnect. For every scenario, the dose makes the poison. Why is so much at stake with communication? It’s because great teams are composed of passionate people—people who value support for their contributions. Appreciation matters, but it’s often misunderstood. Understanding Genuine Appreciation…

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