Building a hardware-free voice-based customer experience

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This post is part of a series titled, 'Future of Communications,' and is brought to you by Nexmo.

Interactive voice technology (IVR) has evolved over the past few decades. Companies no longer require dedicated hardware to implement a voice-based customer experience. A new breed of cloud communication platforms typically combine a pay-per-use cost model characteristic of cloud services together with simple telephony Application Program Interface (API) tools, simplifying how developers can integrate IVR into their applications. The result is a low operational cost and easier, faster implementation. With IVR, here are some potential voice-based customer experiences: Cheaper international conference calls The cost of an international call, when you get them from a traditional telecommunications company, can be astoundingly…

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