5 reasons businesses need live chat

Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, social or chat—live chat is by far the fastest, simplest and least obtrusive. So it is no surprise that nearly a third of consumers now expect live chat to be available for contacting a business. Customers prefer live chat for many of the same reasons we all enjoy chat in our personal lives—it’s quick, familiar and private (no more awkward phone calls on the morning commute). Most importantly,…

This story continues at The Next Web

from The Next Web http://ift.tt/1M2RKGb
via IFTTT