Inside Steam’s new refund system – Friend or Foe?

Last week, Steam added a refund procedure that allows you to get a full refund on any Steam game you’ve purchased in the last 14 days, for any reason, as long as you’ve played the game for less than 2 hours. On the surface this change brings Steam up to code in many European countries that require this by law. It will also certainly do right by players in every other country. But the sudden manner in which the refund program was announced and implemented has many developers asking: “Is this good for me?” It would be prudent to know exactly what Steam added.…

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