8 things your customer support teams should never say

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Customer service has the power to make or break relationships. When a company shines its social spotlight on someone, helping him or her through an issue shared on Facebook or Twitter, it can turn an irate loose cannon into a customer for life. Or not. Because when customer service reps misinterpret a situation—or worse, fall back on shelf-stocked lines to placate angry customers—they can wave goodbye to that customer for good. See ya! In fact, there’s a whole ouch-worthy subdomain on the Fail Blog exploring customer service fails. But there’s help. Below we’ve compiled some of the worst one-liners customer service…

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