Tech support through the ages

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This post is brought to you by Rackspace, the #1 managed cloud company.

A casual search on YouTube reveals a wealth of funny—and sometimes cruel—stereotypes of tech support professionals. We recently made a promotional video that poked gentle fun at the various ages of tech support, from the 1960s until now. It also highlighted the value of what Rackspace calls Fanatical Support. Part of what we wanted to uncover was how and why did tech support become the butt of so many jokes? In building out the storyline, we interviewed veteran users and IT pros about their experiences in each decade. 1960s This was the age of IBM and mainframes, when corporate America…

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